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FAQ

When will my order be shipped out?

Due to handmade nature of our ribbons, please allow 3 business days for production.



What if I need a rush order?

Please email us at ThreadThrumTW@gmail.com for rush orders.



Do you accept custom color order?

Yes, we are happy to custom colors to meet your specific needs. Please contact us for more details.



Are the ribbon colors accurate with what I see in your photos on the website?

Our silk ribbons are photographed in natural light.

But colors will look slightly different from monitor so please understand colors may vary slightly from what you see on your screen.



Is the ribbon washable?

Yes, our ribbons are washable and reusable. Please use PH neutral soap if needed and hand wash gently.